:root{
  --bg:#f4f6fa;--surface:#fff;--surface-2:#f8fafc;--text:#101828;--muted:#667085;--muted-2:#98a2b3;--line:#e4e7ec;
  --nav:#0b1220;--nav-2:#111b2e;--primary:#2563eb;--primary-dark:#1d4ed8;--primary-soft:#eff6ff;
  --green:#079455;--green-soft:#ecfdf3;--orange:#e56b12;--orange-soft:#fff6ed;--red:#d92d20;--red-soft:#fef3f2;
  --purple:#6941c6;--purple-soft:#f4f3ff;--slate:#475467;--shadow:0 12px 32px rgba(16,24,40,.06);--radius:16px;--sidebar:260px
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;background:var(--bg);color:var(--text);font-size:15px;line-height:1.5}button,input,select,textarea{font:inherit}a{color:inherit;text-decoration:none}svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.svg-sprite{position:absolute;width:0;height:0;overflow:hidden}
.app-shell{min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar);background:linear-gradient(180deg,var(--nav),#0d1728);color:#d0d5dd;padding:20px 14px 16px;display:flex;flex-direction:column;z-index:40}.sidebar-head{height:58px;display:flex;align-items:center;justify-content:space-between;padding:0 8px 12px}.brand-lockup{display:flex;align-items:center;gap:11px;color:white}.brand-lockup strong{display:block;font-size:18px;letter-spacing:.02em}.brand-lockup small{display:block;color:#98a2b3;font-size:11px;margin-top:1px}.brand-mark{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:linear-gradient(145deg,#4388ff,#1d4ed8);color:#fff;font-weight:850;font-size:13px;box-shadow:0 8px 18px rgba(37,99,235,.28)}.brand-mark.large{width:48px;height:48px;border-radius:14px;font-size:15px}.side-nav{display:flex;flex-direction:column;gap:3px;overflow:auto;padding:10px 0}.nav-caption{text-transform:uppercase;font-size:10px;letter-spacing:.11em;color:#667085;font-weight:800;padding:7px 12px}.nav-caption-spaced{margin-top:15px}.nav-item{display:flex;align-items:center;gap:11px;min-height:44px;padding:10px 12px;border-radius:10px;color:#b8c1cf;font-weight:600;transition:.16s ease}.nav-item svg{width:19px;height:19px}.nav-item:hover{background:rgba(255,255,255,.055);color:#fff}.nav-item.active{background:rgba(66,133,244,.16);color:#fff;box-shadow:inset 3px 0 0 #4c8dff}.nav-count{margin-left:auto;background:#ef4444;color:#fff;border-radius:999px;min-width:21px;height:21px;padding:0 6px;display:grid;place-items:center;font-size:11px}.sidebar-profile{margin-top:auto;padding:14px 8px 0;border-top:1px solid rgba(255,255,255,.08);display:flex;gap:10px;align-items:center}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;background:#eaf0ff;color:#2958c8;font-weight:800}.profile-copy{min-width:0;flex:1}.profile-copy strong,.profile-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.profile-copy strong{font-size:12px;color:#fff}.profile-copy small{font-size:11px;color:#98a2b3}.icon-btn{border:0;background:transparent;color:inherit;display:grid;place-items:center;width:38px;height:38px;border-radius:9px;cursor:pointer}.icon-btn:hover{background:rgba(255,255,255,.08)}.sidebar-close{display:none}.app-main{margin-left:var(--sidebar);min-height:100vh}.content{max-width:1440px;margin:0 auto;padding:34px 38px 70px}.mobile-header{display:none}.sidebar-overlay{display:none}
.eyebrow{display:block;color:#526174;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.12em;margin-bottom:7px}.eyebrow.light{color:#9dc2ff}.purple-text{color:var(--purple)!important}.green-text{color:var(--green)!important}.orange-text{color:var(--orange)!important}.page-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:26px}.page-hero h1,.ticket-page-head h1{font-size:32px;line-height:1.15;letter-spacing:-.035em;margin:0}.page-hero p,.ticket-page-head p{margin:8px 0 0;color:var(--muted);font-size:15px}.compact-hero{align-items:center}.form-hero{max-width:930px}.admin-hero{align-items:center}.back-link{display:block;color:#667085;font-weight:600;font-size:13px;margin-bottom:20px}.back-link:hover{color:var(--primary)}h2{font-size:20px;letter-spacing:-.018em;margin:0}h3{margin:0}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(16,24,40,.02)}
.btn{border:1px solid #d0d5dd;background:#fff;color:#344054;min-height:40px;padding:9px 14px;border-radius:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;gap:8px;cursor:pointer;transition:.15s ease}.btn svg{width:17px;height:17px}.btn:hover{transform:translateY(-1px);box-shadow:0 5px 14px rgba(16,24,40,.08)}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:0 4px 10px rgba(37,99,235,.15)}.btn.primary:hover{background:var(--primary-dark)}.btn.primary-soft{background:var(--primary-soft);border-color:#dbeafe;color:#1d4ed8}.btn.soft{background:#f8fafc}.btn.ghost{background:#fff}.btn.light{background:#fff;color:#155eef;border-color:#fff}.btn.wide{width:100%}.btn.lg{min-height:46px;padding:11px 17px}.btn.small{min-height:34px;padding:6px 10px;font-size:12px}.text-link{font-weight:700;color:#2563eb;font-size:13px}.text-link.center{display:block;text-align:center;margin-top:18px}
.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:0 0 30px}.metric-card{background:#fff;border:1px solid var(--line);border-radius:14px;min-height:106px;padding:20px;display:flex;align-items:center;gap:14px;position:relative}.metric-card>div strong{display:block;font-size:26px;line-height:1;font-weight:800;letter-spacing:-.03em}.metric-card>div span{display:block;color:var(--muted);font-size:12px;margin-top:7px}.metric-card>small{position:absolute;right:16px;bottom:12px;color:#98a2b3;font-size:10px}.metric-icon{width:43px;height:43px;border-radius:12px;display:grid;place-items:center;flex:none}.metric-icon.blue{background:#eff6ff;color:#2563eb}.metric-icon.green{background:var(--green-soft);color:var(--green)}.metric-icon.orange{background:var(--orange-soft);color:var(--orange)}.metric-icon.red{background:var(--red-soft);color:var(--red)}.metric-icon.slate{background:#f2f4f7;color:#475467}.metric-icon svg{width:21px;height:21px}
.section-block{margin-top:30px}.section-heading{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:13px}.section-heading.small-heading{margin-bottom:18px}.section-heading h2{margin:0}.section-counter{display:inline-grid;place-items:center;min-width:28px;height:28px;padding:0 8px;background:#f2f4f7;border-radius:999px;color:#475467;font-size:12px;font-weight:800}.attention-panel{background:linear-gradient(120deg,#fffaf4,#fff);border:1px solid #fedfbe;border-radius:16px;padding:20px;margin-bottom:30px}.attention-list{display:grid;gap:8px}.attention-item{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid #fee6cd;border-radius:12px;padding:12px 14px}.attention-mark{width:36px;height:36px;border-radius:10px;background:var(--orange-soft);color:var(--orange);display:grid;place-items:center}.attention-copy{flex:1;min-width:0}.attention-copy strong,.attention-copy span{display:block}.attention-copy strong{font-size:13px}.attention-copy span{color:var(--muted);font-size:12px;margin-top:2px}
.ticket-list{background:#fff;border:1px solid var(--line);border-radius:15px;overflow:hidden}.ticket-row{display:grid;grid-template-columns:minmax(280px,1.6fr) minmax(160px,.75fr) auto auto 24px;gap:18px;align-items:center;padding:15px 18px;border-bottom:1px solid #edf0f3;transition:.14s}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#fafcff}.ticket-leading{min-width:0}.ticket-leading .ticket-number{margin-right:8px}.ticket-leading strong{font-size:13px}.ticket-leading small{display:block;margin-top:4px;color:var(--muted);font-size:11px}.ticket-number{color:#1d4ed8;font-size:12px;font-weight:800;letter-spacing:.015em}.ticket-assignee small,.ticket-assignee span{display:block}.ticket-assignee small{font-size:10px;color:#98a2b3;text-transform:uppercase;font-weight:700}.ticket-assignee span{font-size:12px;font-weight:600;margin-top:3px}.row-arrow{width:17px;height:17px;color:#98a2b3}.status,.priority{display:inline-flex;align-items:center;justify-content:center;white-space:nowrap;font-size:11px;font-weight:800;line-height:1;padding:6px 9px;border-radius:999px}.status-new{background:#eff6ff;color:#175cd3}.status-assigned{background:#eef4ff;color:#3538cd}.status-in_progress{background:#f4f3ff;color:#5925dc}.status-waiting{background:#fff6ed;color:#c4320a}.status-closed{background:#ecfdf3;color:#027a48}.large-status{font-size:12px;padding:7px 11px}.priority-low{background:#f2f4f7;color:#475467}.priority-medium{background:#fffaeb;color:#b54708}.priority-high{background:#fef3f2;color:#b42318}
.executor-block{padding-top:8px}.filter-chips{display:flex;gap:6px}.chip{border:1px solid #e4e7ec;background:#fff;border-radius:999px;padding:7px 11px;font-size:11px;color:#667085;font-weight:700;cursor:pointer}.chip.active{background:#101828;color:#fff;border-color:#101828}.work-queue{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.work-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px;transition:.15s}.work-card:hover{border-color:#b9c9eb;box-shadow:var(--shadow);transform:translateY(-2px)}.work-card[hidden]{display:none}.work-card-top,.work-card-bottom{display:flex;align-items:center;justify-content:space-between;gap:10px}.work-card h3{font-size:15px;margin:16px 0 5px}.work-card p{font-size:12px;color:var(--muted);margin:0 0 16px}.age{font-size:11px;color:#667085;display:inline-flex;align-items:center;gap:4px}.age svg{width:14px;height:14px}
.empty-state{text-align:center;padding:50px 24px}.empty-state.inline-empty{padding:26px}.empty-state h3{font-size:16px;margin:12px 0 5px}.empty-state p{color:var(--muted);max-width:430px;margin:0 auto 18px;font-size:13px}.empty-icon{width:48px;height:48px;border-radius:14px;background:#f2f4f7;color:#667085;display:grid;place-items:center;margin:auto}
/* Forms */
.ticket-create-form{max-width:1180px}.form-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:20px;align-items:start}.form-main{display:grid;gap:16px}.form-section{padding:24px}.form-section-head{display:flex;gap:13px;align-items:flex-start;margin-bottom:20px}.form-section-head h2{font-size:18px}.form-section-head p{margin:3px 0 0;color:var(--muted);font-size:12px}.step-number{width:30px;height:30px;border-radius:9px;background:#101828;color:#fff;display:grid;place-items:center;font-size:12px;font-weight:800;flex:none}.choice-grid{display:grid;gap:10px}.platform-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.reason-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.choice-card{position:relative;border:1px solid #e4e7ec;border-radius:12px;padding:14px;display:flex;align-items:center;gap:11px;cursor:pointer;transition:.13s;background:#fff}.choice-card input,.priority-choice input{position:absolute;opacity:0;pointer-events:none}.choice-card:hover{border-color:#b5c7ed;background:#fbfdff}.choice-card:has(input:checked){border-color:#5b8def;background:#f5f9ff;box-shadow:0 0 0 2px rgba(37,99,235,.06)}.choice-card strong,.choice-card small{display:block}.choice-card strong{font-size:12px}.choice-card small{font-size:10px;color:#98a2b3;margin-top:2px}.choice-dot{width:17px;height:17px;border-radius:50%;border:1.5px solid #b8c1cf;flex:none}.choice-card:has(input:checked) .choice-dot{border:5px solid var(--primary)}.reason-icon{width:36px;height:36px;border-radius:10px;background:#f2f4f7;color:#475467;display:grid;place-items:center;flex:none}.choice-check{margin-left:auto;width:20px;height:20px;border-radius:50%;background:#dbeafe;color:#1d4ed8;display:none;place-items:center}.choice-check svg{width:13px}.choice-card:has(input:checked) .choice-check{display:grid}.priority-choice-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.priority-choice{position:relative;border:1px solid #e4e7ec;border-radius:12px;padding:15px;display:flex;gap:10px;cursor:pointer}.priority-choice:has(input:checked){box-shadow:0 0 0 2px rgba(37,99,235,.06);border-color:#84adff;background:#f8fbff}.priority-choice strong,.priority-choice small{display:block}.priority-choice strong{font-size:13px}.priority-choice small{font-size:10px;color:#667085;margin-top:5px;line-height:1.4}.priority-dot{width:10px;height:10px;border-radius:50%;background:#98a2b3;margin-top:4px;flex:none}.priority-choice-low .priority-dot{background:#667085}.priority-choice-medium .priority-dot{background:#f79009}.priority-choice-high .priority-dot{background:#f04438}.field{margin-bottom:16px}.field:last-child{margin-bottom:0}.field label{display:block;font-size:12px;font-weight:750;color:#344054;margin-bottom:6px}.required{color:#d92d20}.field input[type=text],.field input[type=email],.field input[type=password],.field input[type=date],.field input[type=number],.field input[type=url],.field select,.field textarea,.stack-form input[type=text],.stack-form input[type=email],.stack-form input[type=password],.stack-form select,.stack-form textarea,.settings-card input[type=text],.settings-card input[type=email],.settings-card input[type=password],.settings-card input[type=number],.settings-card input[type=url],.settings-card select,.settings-card textarea{width:100%;border:1px solid #d0d5dd;border-radius:10px;background:#fff;color:#101828;padding:10px 12px;min-height:42px;outline:none;transition:.15s}.field textarea{resize:vertical;min-height:130px}.field input:focus,.field select:focus,.field textarea:focus,.stack-form input:focus,.settings-card input:focus,.settings-card select:focus,.settings-card textarea:focus{border-color:#84adff;box-shadow:0 0 0 3px rgba(37,99,235,.08)}.field-hint{display:flex;justify-content:space-between;gap:10px;color:#98a2b3;font-size:10px;margin-top:6px}.field-error,.errorlist{color:#b42318;font-size:11px;margin:6px 0;padding-left:0;list-style:none}.helptext{display:block;color:#98a2b3;font-size:10px;margin-top:5px}.dropzone{border:1.5px dashed #cbd5e1;border-radius:14px;background:#fafcff;min-height:170px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:20px;color:#667085;cursor:pointer;transition:.15s}.dropzone:hover,.dropzone.dragging{border-color:#528bff;background:#f3f7ff}.dropzone input,.mini-dropzone input,.attach-button input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.dropzone strong{color:#344054;font-size:13px;margin-top:8px}.dropzone span{font-size:11px}.dropzone small{font-size:10px;color:#98a2b3;margin-top:6px}.dropzone-icon{width:42px;height:42px;border-radius:12px;background:#eef4ff;color:#2563eb;display:grid;place-items:center}.selected-files{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.selected-file{display:flex;align-items:center;gap:7px;background:#f8fafc;border:1px solid #e4e7ec;border-radius:9px;padding:7px 9px;font-size:10px}.selected-file svg{width:15px}.selected-file span span,.selected-file small{display:block}.selected-file small{color:#98a2b3}.compact-files{margin-top:6px}.sticky-card{position:sticky;top:30px}.requester-summary{padding:22px}.requester-summary h3{font-size:16px}.requester-summary>p{color:var(--muted);margin:4px 0 16px}.summary-email{display:flex;gap:7px;align-items:center;color:#667085;font-size:11px;padding:11px 0;border-top:1px solid #edf0f3}.summary-email svg{width:15px}.summary-note{display:flex;gap:8px;padding:12px;border-radius:10px;background:#f5f9ff;color:#44546a;font-size:10px;margin:4px 0 18px}.summary-note svg{color:#2563eb;flex:none;width:15px}.requester-summary .btn+.btn{margin-top:8px}
/* Ticket detail */
.ticket-page-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-end;margin-bottom:20px}.title-line{display:flex;align-items:center;gap:12px}.head-actions{display:flex;gap:8px;flex-wrap:wrap}.resolution-banner{display:flex;align-items:center;gap:13px;background:linear-gradient(110deg,#067647,#079455);color:#fff;border-radius:14px;padding:15px 18px;margin-bottom:18px}.resolution-icon{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:rgba(255,255,255,.14)}.resolution-banner>div{flex:1}.resolution-banner strong,.resolution-banner span{display:block}.resolution-banner>div>span{font-size:11px;color:#d1fadf;margin-top:2px}.ticket-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:18px;align-items:start}.ticket-main-column,.ticket-side-column{display:grid;gap:16px}.ticket-description-card,.chat-card,.report-card,.ticket-facts,.action-card,.timeline-card{padding:22px}.problem-text,.report-text{white-space:pre-wrap;font-size:14px;line-height:1.7;color:#344054}.custom-values{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;margin-top:18px}.custom-values>div{background:#f8fafc;border-radius:9px;padding:10px 12px}.custom-values span,.custom-values strong{display:block}.custom-values span{font-size:10px;color:#98a2b3}.custom-values strong{font-size:12px;margin-top:3px}.attachment-section{border-top:1px solid #edf0f3;margin-top:20px;padding-top:18px}.sub-label{display:block;color:#667085;font-size:10px;text-transform:uppercase;font-weight:800;letter-spacing:.08em;margin-bottom:8px}.file-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.file-card{display:flex;align-items:center;gap:9px;border:1px solid #e4e7ec;background:#fbfcfe;border-radius:10px;padding:9px 10px;min-width:0}.file-icon{width:32px;height:32px;border-radius:8px;background:#eef4ff;color:#2563eb;display:grid;place-items:center;flex:none}.file-icon svg{width:16px}.file-card>span:last-child{min-width:0}.file-card strong,.file-card small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-card strong{font-size:10px}.file-card small{font-size:9px;color:#98a2b3;margin-top:2px}.report-card{border-left:3px solid #12b76a}.chat-head{display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #edf0f3;padding-bottom:15px}.chat-channel{font-size:10px;color:#667085;display:flex;align-items:center;gap:6px}.online-dot{width:7px;height:7px;background:#12b76a;border-radius:50%}.chat-stream{display:flex;flex-direction:column;gap:16px;padding:20px 0;max-height:640px;overflow:auto}.message-row{display:flex;gap:9px;align-items:flex-end}.message-row.mine{justify-content:flex-end}.message-avatar{width:30px;height:30px;border-radius:50%;background:#eef2f6;display:grid;place-items:center;color:#475467;font-size:11px;font-weight:800;flex:none}.message-wrap{max-width:76%}.message-meta{display:flex;align-items:center;gap:7px;font-size:9px;color:#98a2b3;margin-bottom:4px}.message-meta strong{font-size:10px;color:#475467}.message-row.mine .message-meta{justify-content:flex-end}.source-badge{background:#f2f4f7;border-radius:99px;padding:2px 5px}.message-bubble{background:#f2f4f7;border-radius:4px 13px 13px 13px;padding:11px 13px;font-size:12px;color:#344054}.message-row.mine .message-bubble{background:#2563eb;color:#fff;border-radius:13px 4px 13px 13px}.pre{white-space:pre-wrap;overflow-wrap:anywhere}.message-files{border-top:1px solid rgba(128,128,128,.18);margin-top:8px;padding-top:7px;display:grid;gap:4px}.message-files a{display:flex;align-items:center;gap:5px;font-size:10px;font-weight:700}.message-files svg{width:13px}.empty-chat{text-align:center;padding:34px;color:#667085}.empty-chat h3{color:#344054;margin:10px 0 4px;font-size:14px}.empty-chat p{margin:0;font-size:11px}.composer{border-top:1px solid #edf0f3;padding-top:14px}.composer textarea{width:100%;border:0;outline:none;resize:none;min-height:76px;background:#f8fafc;border-radius:10px;padding:11px 12px;font-size:12px}.composer-bar{display:flex;align-items:center;gap:8px;margin-top:8px}.attach-button{display:flex;align-items:center;gap:6px;color:#667085;font-size:11px;font-weight:700;cursor:pointer;padding:7px}.attach-button svg{width:16px}.composer-bar .selected-files{flex:1;margin:0}.composer-bar .btn{margin-left:auto}.chat-closed{display:flex;justify-content:center;align-items:center;gap:7px;background:#f8fafc;border-radius:9px;padding:12px;color:#667085;font-size:11px}.chat-closed svg{width:15px;color:#079455}.fact-list{display:grid;gap:0}.fact{padding:11px 0;border-bottom:1px solid #edf0f3}.fact:last-child{border-bottom:0}.fact>span{display:block;color:#98a2b3;font-size:9px;text-transform:uppercase;font-weight:800;letter-spacing:.07em}.fact>strong{display:block;font-size:12px;margin-top:4px}.fact>small{display:block;font-size:10px;color:#667085;margin-top:2px}.action-card h2{margin:0 0 14px}.quick-statuses{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;margin-bottom:12px}.quick-status{border:1px solid #e4e7ec;background:#fff;border-radius:8px;padding:8px 5px;font-size:9px;font-weight:800;color:#667085;cursor:pointer}.quick-status.active{background:#eef4ff;border-color:#b2ccff;color:#3538cd}.quick-status.close-action{color:#027a48}.quick-status.close-action.active{background:#ecfdf3;border-color:#abefc6}.compact-field{margin-bottom:11px}.closing-report{display:none;border-top:1px solid #edf0f3;padding-top:13px;margin-top:12px}.closing-report.visible{display:block}.closing-note{padding:10px;border-radius:9px;background:#f6fef9;border:1px solid #dcfae6;margin-bottom:12px}.closing-note strong,.closing-note span{display:block}.closing-note strong{font-size:11px;color:#067647}.closing-note span{font-size:9px;color:#667085;margin-top:2px}.mini-dropzone{border:1px dashed #cbd5e1;border-radius:9px;padding:10px;display:flex;gap:7px;align-items:center;justify-content:center;color:#667085;font-size:10px;font-weight:700;cursor:pointer}.mini-dropzone svg{width:15px}.timeline{position:relative}.timeline:before{content:"";position:absolute;left:5px;top:8px;bottom:8px;width:1px;background:#e4e7ec}.timeline-item{position:relative;display:flex;gap:11px;padding:0 0 15px}.timeline-item:last-child{padding-bottom:0}.timeline-dot{position:relative;z-index:1;width:11px;height:11px;margin-top:3px;border-radius:50%;background:#fff;border:2px solid #98a2b3;flex:none}.timeline-dot.accent{border-color:#2563eb;background:#dbeafe}.timeline-item strong,.timeline-item span,.timeline-item small{display:block}.timeline-item strong{font-size:10px}.timeline-item span,.timeline-item small{font-size:9px;color:#98a2b3;margin-top:1px}
/* Admin */
.admin-tabs{display:flex;gap:4px;margin-bottom:28px;border-bottom:1px solid #e4e7ec;overflow:auto}.admin-tabs a{padding:9px 12px 10px;font-size:11px;color:#667085;font-weight:750;white-space:nowrap;border-bottom:2px solid transparent}.admin-tabs a.active{color:#1d4ed8;border-color:#2563eb}.admin-dashboard-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,.7fr);gap:15px}.admin-main-card,.workload-card{padding:20px}.admin-ticket-list{display:grid}.admin-ticket-row{display:grid;grid-template-columns:10px minmax(0,1fr) auto 18px;gap:11px;align-items:center;padding:11px 0;border-bottom:1px solid #edf0f3}.admin-ticket-row:last-child{border:0}.issue-dot{width:8px;height:8px;border-radius:50%;background:#f79009}.issue-dot.red{background:#f04438}.admin-ticket-row strong,.admin-ticket-row span{display:block}.admin-ticket-row>div:nth-child(2)>strong{font-size:11px}.admin-ticket-row>div:nth-child(2)>span{font-size:9px;color:#98a2b3;margin-top:2px}.admin-ticket-meta{text-align:right}.admin-ticket-meta small{display:block;color:#98a2b3;font-size:9px;margin-top:4px}.workload-list{display:grid;gap:14px;margin-bottom:20px}.workload-row{display:grid;grid-template-columns:minmax(0,1fr) 72px 24px;gap:8px;align-items:center}.workload-person{display:flex;gap:8px;align-items:center;min-width:0}.small-avatar{width:30px;height:30px;font-size:10px}.workload-person>span:last-child{min-width:0}.workload-person strong,.workload-person small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.workload-person strong{font-size:10px}.workload-person small{font-size:9px;color:#98a2b3}.workload-bar{height:5px;background:#eef2f6;border-radius:999px;overflow:hidden}.workload-bar span{display:block;height:100%;background:#7f56d9;border-radius:999px}.workload-number{font-size:11px;text-align:right}.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;align-items:start}.settings-card{padding:22px}.settings-icon{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;margin-bottom:16px}.settings-icon.blue{background:#eff6ff;color:#2563eb}.settings-icon.purple{background:#f4f3ff;color:#6941c6}.stack-form{display:grid;gap:0}.info-callout{background:#f8fafc;border:1px solid #eaecf0;border-radius:9px;padding:10px 11px;color:#667085;font-size:10px;margin-bottom:15px}.button-row{display:flex;gap:8px;flex-wrap:wrap}.tiny{font-size:9px!important}.catalog-list{max-height:360px;overflow:auto}.catalog-row{display:flex;justify-content:space-between;align-items:center;padding:10px 0;border-bottom:1px solid #edf0f3}.catalog-row strong,.catalog-row small{display:block}.catalog-row strong{font-size:11px}.catalog-row small{font-size:9px;color:#98a2b3;margin-top:2px}.state-dot{width:9px;height:9px;background:#d0d5dd;border-radius:50%}.state-dot.on{background:#12b76a}.form-divider{height:1px;background:#eaecf0;margin:20px 0}.users-layout{grid-template-columns:330px minmax(0,1fr)}.users-table-card{padding:20px}.user-list{display:grid;gap:8px}.user-row-card{border:1px solid #e4e7ec;border-radius:11px;padding:11px;display:grid;grid-template-columns:minmax(210px,1.2fr) auto minmax(180px,.8fr);gap:12px;align-items:center}.user-identity{display:flex;gap:9px;align-items:center;min-width:0}.user-identity>span:last-child{min-width:0}.user-identity strong,.user-identity small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-identity strong{font-size:11px}.user-identity small{font-size:9px;color:#98a2b3}.rights-group{display:flex;gap:5px}.check-pill{position:relative}.check-pill input{position:absolute;opacity:0}.check-pill span{display:inline-flex;padding:6px 8px;border:1px solid #e4e7ec;border-radius:999px;font-size:9px;color:#667085;font-weight:700;cursor:pointer}.check-pill:has(input:checked) span{background:#eef4ff;color:#3538cd;border-color:#c7d7fe}.check-pill.standalone span{padding:9px 12px}.user-actions{display:flex;gap:6px}.mini-password{width:100%!important;min-width:0;border:1px solid #d0d5dd;border-radius:8px;padding:7px 9px;font-size:9px}.narrow-page{max-width:760px}.filter-panel{padding:0;margin-bottom:16px}.filter-panel summary{list-style:none;cursor:pointer;padding:15px 18px;display:flex;justify-content:space-between;align-items:center}.filter-panel summary::-webkit-details-marker{display:none}.filter-panel summary>span{display:flex;align-items:center;gap:8px}.filter-panel summary svg{width:16px;color:#667085}.filter-panel summary strong{font-size:12px}.filter-panel summary small{color:#98a2b3;font-size:10px}.filter-grid{border-top:1px solid #edf0f3;padding:18px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.filter-grid .field{margin:0}.filter-span-2{grid-column:span 2}.filter-actions{grid-column:1/-1;display:flex;justify-content:flex-end;gap:8px}.stats-metrics{margin-top:18px}.analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.chart-card{padding:20px}.bar-chart{display:grid;gap:12px}.bar-row>div:first-child{display:flex;justify-content:space-between;gap:10px;font-size:10px;margin-bottom:5px}.bar-row>div:first-child span{color:#667085}.bar-track{height:7px;background:#f2f4f7;border-radius:999px;overflow:hidden}.bar-fill{display:block;height:100%;border-radius:999px;background:#528bff;min-width:2px}.status-fill-closed{background:#12b76a}.status-fill-waiting{background:#f79009}.status-fill-in_progress{background:#7f56d9}.purple-fill{background:#9e77ed}.table-card{background:#fff;border:1px solid #e4e7ec;border-radius:14px;overflow:hidden}.table-scroll{overflow:auto}.modern-table{width:100%;border-collapse:collapse;font-size:10px}.modern-table th{background:#f9fafb;color:#667085;text-transform:uppercase;letter-spacing:.05em;font-size:9px;text-align:left;padding:10px 12px;white-space:nowrap}.modern-table td{padding:11px 12px;border-top:1px solid #edf0f3;vertical-align:middle;white-space:nowrap}.modern-table tbody tr:hover{background:#fafcff}
/* Notifications */
.notifications-card{padding:0;overflow:hidden}.notification-row{display:grid;grid-template-columns:40px minmax(0,1fr) 20px;gap:12px;align-items:center;padding:14px 18px;border-bottom:1px solid #edf0f3}.notification-row:last-child{border:0}.notification-row:hover{background:#fafcff}.notification-icon{width:36px;height:36px;border-radius:10px;background:#eff6ff;color:#2563eb;display:grid;place-items:center}.notification-icon svg{width:17px}.notification-row strong,.notification-row span{display:block}.notification-row strong{font-size:11px}.notification-row>div>span{font-size:9px;color:#98a2b3;margin-top:3px}
/* Alerts */
.flash{display:flex;align-items:center;gap:9px;background:#eff6ff;color:#1849a9;border:1px solid #d1e0ff;border-radius:10px;padding:10px 12px;margin:0 0 15px;font-size:11px}.flash.success{background:#ecfdf3;color:#067647;border-color:#abefc6}.flash.error{background:#fef3f2;color:#b42318;border-color:#fecdca}.flash.warning{background:#fffaeb;color:#b54708;border-color:#fedf89}.flash-dot{width:7px;height:7px;background:currentColor;border-radius:50%}.flash-close{margin-left:auto;border:0;background:none;color:currentColor;font-size:18px;cursor:pointer}.auth-flash{position:fixed;top:16px;left:50%;transform:translateX(-50%);z-index:20;max-width:560px}
/* Auth */
.auth-body{background:#eef2f7;min-height:100vh}.auth-stage{min-height:100vh}.auth-layout{min-height:100vh;display:grid;grid-template-columns:minmax(420px,1.05fr) minmax(420px,.95fr)}.auth-visual{background:radial-gradient(circle at 20% 20%,rgba(54,125,255,.25),transparent 28%),radial-gradient(circle at 80% 75%,rgba(105,65,198,.22),transparent 28%),linear-gradient(145deg,#0b1220,#172b4b);color:#fff;padding:52px 7vw;display:flex;flex-direction:column;justify-content:space-between}.auth-brand{display:flex;align-items:center;gap:12px}.auth-brand strong,.auth-brand small{display:block}.auth-brand strong{font-size:18px}.auth-brand small{font-size:10px;color:#9aa9bc}.auth-message{max-width:650px}.auth-message h1{font-size:44px;line-height:1.08;letter-spacing:-.045em;margin:0 0 18px}.auth-message p{font-size:16px;line-height:1.65;color:#b9c6d8;max-width:580px}.auth-feature-row{display:flex;flex-wrap:wrap;gap:8px}.auth-feature-row span{border:1px solid rgba(255,255,255,.13);background:rgba(255,255,255,.05);padding:7px 10px;border-radius:999px;font-size:10px;color:#c9d5e5}.auth-panel{display:grid;place-items:center;padding:38px}.auth-card.modern{width:min(100%,460px);background:#fff;border:1px solid #e4e7ec;border-radius:20px;padding:34px;box-shadow:0 25px 70px rgba(16,24,40,.12)}.auth-card.compact{width:min(calc(100% - 32px),460px)}.auth-card h2{font-size:27px;letter-spacing:-.035em;margin:0 0 8px}.auth-card p{font-size:12px;line-height:1.6}.auth-icon{width:46px;height:46px;border-radius:13px;background:#eff6ff;color:#2563eb;display:grid;place-items:center;margin-bottom:22px}.auth-icon.dark{background:#101828;color:#fff}.stack-form{margin-top:22px}.input-with-icon{position:relative}.input-with-icon svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:16px;color:#98a2b3}.input-with-icon input{padding-left:37px!important}.auth-separator{display:flex;align-items:center;gap:9px;color:#98a2b3;font-size:9px;margin:22px 0}.auth-separator:before,.auth-separator:after{content:"";height:1px;background:#eaecf0;flex:1}.center-auth{min-height:100vh;display:grid;place-items:center;padding:30px;background:radial-gradient(circle at 50% 0,#e8f0ff,transparent 35%),#f4f6fa}.code-field input{text-align:center;font-size:22px!important;letter-spacing:.3em;font-weight:800}.progress-label{display:flex;justify-content:space-between;font-size:9px;color:#98a2b3}.progress-label strong{color:#475467}.progress-line{height:4px;background:#eef2f6;border-radius:99px;margin:8px 0 24px}.progress-line span{display:block;width:100%;height:100%;background:#2563eb;border-radius:99px}
@media(max-width:1180px){.metric-grid{grid-template-columns:repeat(2,1fr)}.work-queue{grid-template-columns:repeat(2,1fr)}.ticket-detail-layout{grid-template-columns:minmax(0,1fr) 300px}.admin-dashboard-grid{grid-template-columns:1fr}.settings-grid.users-layout{grid-template-columns:1fr}.user-row-card{grid-template-columns:1fr}.user-actions{max-width:400px}}
@media(max-width:900px){:root{--sidebar:250px}.sidebar{transform:translateX(-102%);transition:transform .2s ease}.sidebar-open .sidebar{transform:translateX(0)}.sidebar-overlay{display:block;position:fixed;inset:0;background:rgba(16,24,40,.38);z-index:30;opacity:0;visibility:hidden;transition:.2s}.sidebar-open .sidebar-overlay{opacity:1;visibility:visible}.sidebar-close{display:grid}.app-main{margin-left:0}.mobile-header{height:58px;display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid #eaecf0;padding:0 16px;position:sticky;top:0;z-index:25}.mobile-brand{font-weight:850;letter-spacing:.03em}.notification-button{position:relative}.notification-button span{position:absolute;right:2px;top:2px;background:#f04438;color:#fff;font-size:8px;border-radius:99px;min-width:15px;height:15px;display:grid;place-items:center}.content{padding:24px 18px 60px}.form-layout,.ticket-detail-layout{grid-template-columns:1fr}.form-aside{order:-1}.form-aside .sticky-card,.ticket-side-column .sticky-card{position:static}.ticket-side-column{grid-template-columns:1fr 1fr}.action-card{grid-column:1/-1}.auth-layout{grid-template-columns:1fr}.auth-visual{display:none}.auth-panel{min-height:100vh}.filter-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:680px){body{font-size:14px}.content{padding:20px 13px 50px}.page-hero,.ticket-page-head{align-items:flex-start;flex-direction:column}.page-hero h1,.ticket-page-head h1{font-size:27px}.metric-grid{grid-template-columns:1fr 1fr;gap:8px}.metric-card{padding:14px;min-height:90px}.metric-icon{width:37px;height:37px}.metric-card>div strong{font-size:22px}.metric-card>small{display:none}.ticket-row{grid-template-columns:1fr auto;padding:13px}.ticket-row .ticket-assignee,.ticket-row .priority{display:none}.ticket-row .status{grid-column:2;grid-row:1;align-self:start}.ticket-row .row-arrow{display:none}.work-queue{grid-template-columns:1fr}.section-heading{align-items:flex-start}.filter-chips{max-width:100%;overflow:auto}.form-section{padding:18px}.platform-grid,.reason-grid,.priority-choice-grid{grid-template-columns:1fr}.form-section-head{margin-bottom:16px}.ticket-side-column{grid-template-columns:1fr}.file-grid,.custom-values{grid-template-columns:1fr}.message-wrap{max-width:88%}.head-actions{width:100%}.head-actions .btn{flex:1}.resolution-banner{align-items:flex-start;flex-wrap:wrap}.resolution-banner .btn{width:100%}.admin-tabs{margin:0 -13px 22px;padding:0 13px}.admin-ticket-row{grid-template-columns:9px 1fr 18px}.admin-ticket-meta{display:none}.settings-grid,.analytics-grid{grid-template-columns:1fr}.filter-grid{grid-template-columns:1fr}.filter-span-2{grid-column:auto}.filter-actions{grid-column:auto}.auth-panel{padding:16px}.auth-card.modern{padding:25px 20px}.center-auth{padding:16px}.rights-group{flex-wrap:wrap}.user-actions{flex-direction:column}.composer-bar{flex-wrap:wrap}.composer-bar .selected-files{order:3;width:100%}}